Revi Bikes Company Description
REVIBIKES, officially Revi Mobility Inc., is a Southern California-based electric bike (e-bike) manufacturer established in 2017, with roots in the e-bike industry dating back over 15 years through its founders’ experience in Changzhou, China. The company focuses on designing and producing stylish, affordable e-bikes, primarily fat-tire models like the Cheetah, Predator, Rebel, and Oasis, tailored for urban commuting, cruising, and light off-road adventures. Below is a comprehensive review of REVIBIKES based on available information from web sources, user feedback, and company claims, with a critical examination of their strengths and weaknesses.
Company Overview
REVIBIKES operates out of Ontario, California, and emphasizes accessible, high-performance e-bikes with a focus on unique designs, such as the cafe racer-inspired Cheetah series. They design, source, paint, and assemble their bikes in their own factory, with 80% of parts available on the open market to ensure repairability. Their mission is to provide eco-friendly, stylish mobility solutions for commuters and outdoor enthusiasts, with models ranging from folding e-bikes to step-through commuters and off-road fat-tire bikes. Prices range from $999 for the Rebel.2 to $2,899 for the Cheetah Plus, often with discounts like $300 off using promo codes.
Product Quality and Features
REVIBIKES offers a diverse lineup, with the Cheetah series being their flagship, praised for its retro motorcycle aesthetic and solid performance. Key features across their models include:
- Performance: The Cheetah Plus, for example, features a 750W Bafang rear hub motor, reaching speeds up to 28 mph (Class 3 e-bike), with battery options of 48V 13Ah or 17.5Ah, offering a real-world range of 35–45 miles. The Oasis, a step-through commuter, uses a 500W motor (peaking at 750W) with a 48V 15Ah Samsung battery, delivering a practical range of 35–45 miles.
- Build Quality: Bikes are built with 6061 aluminum frames, supporting up to 300 lbs, and feature reliable components like Tektro hydraulic disc brakes with 180mm rotors and Shimano 7-speed derailleurs. However, some reviews note cheaper tires lacking puncture resistance and occasional issues with paint durability or component reliability, such as pannier bags made of low-quality nylon.
- Design and Comfort: The Cheetah’s gas tank-inspired battery casing and elongated fork give it a distinctive look, while the Oasis offers a low 17-inch standover height for accessibility. Fat tires (e.g., 26” x 4” on the Cheetah) enhance stability and comfort, especially in snowy or off-road conditions, though some users report the 76-pound weight of the Cheetah makes it cumbersome for apartment dwellers.
- Features: Most models include integrated lights, fenders, rear racks, and thumb throttles for convenience. The Oasis has frame bosses for additional cargo accessories, making it ideal for commuters. The Cheetah Mini offers a more compact version of the cafe racer style for smaller riders.
User feedback highlights the bikes’ value for money, with one retailer noting that the Cheetah and Runabout are “well-built” and reliable for daily use, with quality brakes and motors. However, some users criticize the use of lower-end components, like non-puncture-resistant tires, which detract from the premium price point of models like the Cheetah Plus ($2,899).
Customer Service and Support
REVIBIKES’ customer service is a polarizing aspect. Positive reviews praise their responsiveness, with options for phone, email (info@revibikes.com), and live chat support, and a 30-day price-match guarantee. The company offers a 1-year comprehensive warranty on bikes and a 2-year battery warranty, with a 7-day return policy (though with a steep 20% restocking fee). Free shipping within the lower 48 U.S. states is a notable perk.
However, significant concerns have emerged regarding customer service reliability. Some users report unresponsive support, with emails going unanswered or receiving only automated Zendesk replies. One user described difficulty contacting the company, with phone numbers leading to unhelpful third-party contractors and warranty claims being inadequately honored. A critical issue is a Reddit thread from February 2025, where a user reported that Mastercard flagged REVIBIKES’ website as fraudulent, and the company’s listed address (4055 E Guasti Rd., Ste 111, Ontario, CA) appeared to be a small office with no signage, raising doubts about their legitimacy. Another user in May 2025 echoed these concerns, advising against purchasing due to scam allegations and suggesting more reputable brands. These reports are inconclusive without further evidence, but they cast a shadow over the company’s reliability.
Reliability and Warranty Concerns
While some users report positive experiences, such as a 19-year-old owner of a Predator model having “no problems” and enjoying the bike, others highlight issues with parts availability and warranty fulfillment. One reviewer noted that the Cheetah’s pannier bags tore easily, and warranty support was lacking, suggesting buyers budget for upgrades like better tires or saddlebags. The reliance on 80% open-market parts is a double-edged sword: it aids repairability but may lead to inconsistent quality for proprietary components. The 20% restocking fee and potential deductions for missing components or shipping damage during returns further deter some customers.
Market Position and Value
REVIBIKES positions itself as a budget-friendly alternative to brands like Rad Power Bikes, Trek, or Eahora, with prices starting at $999 (Rebel.2 on sale) and topping out at $2,999 (Prowler). The Cheetah’s unique cafe racer aesthetic and solid performance make it a standout for style-conscious riders, but its $2,449–$2,899 price range is criticized as steep given some lower-quality components. Competitors like Rad Power Bikes offer similar performance with better customer support reputations, while Trek emphasizes higher-end durability. REVIBIKES’ focus on fat-tire bikes appeals to riders in diverse terrains, like snowy climates, but the lack of puncture-resistant tires and occasional build quality issues may push buyers toward more established brands.
Pros
- Stylish Designs: The Cheetah series’ retro aesthetic is a major draw, with customizable options like tan tank covers.
- Affordable Pricing: Competitive prices, especially with discounts (e.g., $300 off with code SAVE300) and free shipping.
- Versatile Models: Offers folding, step-through, and fat-tire options for various riding needs.
- Decent Performance: Reliable motors (Bafang 750W, 500W) and Samsung batteries deliver solid range and speed.
- Parts Availability: 80% of parts are open-market, aiding repairs.
Cons
- Customer Service Issues: Reports of unresponsive support and unfulfilled warranty claims raise red flags.
- Potential Scam Concerns: Recent user reports of fraud flags by Mastercard and an unverified business address are troubling, though inconclusive.
- Build Quality Gaps: Cheap tires, flimsy pannier bags, and occasional paint durability issues detract from value.
- Steep Restocking Fee: 20% fee for returns within 7 days is higher than industry norms.
- Mixed Reliability: Some users report no issues, but others note component failures and delays in replacement parts.
Verdict
REVIBIKES offers a compelling lineup of stylish, affordable e-bikes with strong performance for urban and light off-road use, particularly the Cheetah and Oasis models. Their focus on fat-tire designs and accessible pricing makes them attractive for commuters and style-conscious riders, especially in markets with snowy or varied terrain. However, serious concerns about customer service, warranty fulfillment, and recent fraud allegations (e.g., Mastercard flagging their website) suggest caution. While some users report positive experiences, the risk of unresponsive support and potential scam issues cannot be ignored, particularly for a direct-order company with limited physical presence. Compared to competitors like Rad Power Bikes or Trek, REVIBIKES offers better value but falls short in reliability and support consistency.
For someone considering a REVIBIKES purchase, I recommend researching thoroughly, prioritizing purchases through verified dealers (e.g., Electric Whispering or local shops) over the website, and using a credit card with strong fraud protection (e.g., AmEx for easy chargebacks). If the unique cafe racer aesthetic and budget-friendly price are priorities, the Cheetah could be a fun choice, but be prepared to invest in upgrades like better tires. For those prioritizing reliability and support, brands like Rad Power or Eahora may be safer bets.
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